User Guide

About aftercare


Leather goods can be used longer and beautiful by regular maintenance.
Regarding how to care for each material, refer to "About care"Please refer to the.


Regulation of items purchased at this site is accepted at shops throughout the country, regardless of the brand, so please feel free to bring it to your local store.
Regarding the content of adjustmentAbout adjustment"Please refer to the.
Furthermore, as it is an adjustment while actually seeing your feet and your shoes, we can not accept your adjustment by mailing.
In addition, we can not accept shipping after adjusting the items you ordered, please be forewarned.


Repair of the items purchased at this site is accepted at shops throughout the country.
Regarding repair content, fee, deposit period, "About repair"Please refer to the.
Homogeneous materials of the same color may not be available. Please note.
If you can not come to the store please contact us from the Contact Us form of the brand.

Please be careful

Please be sure to tell us your repair.
Please note that we are not responsible for any damage that may be caused by repair or adjustment by another company.


I would like to know how to care for shoes and bags
  1. How to care is different depending on the material. Detailed care methodsHerePlease refer to the.
I'd like to make adjustments as the sizes are getting fit
  1. At each store "GINZA Kanematsu" and "POOLSIDE" we are accepting adjustments to shoes with bold widths and shoes that have become familiar and loose.
    We will adjust as you actually see your feet, so we can not accept the adjustment by post.
I want to repair
  1. Regarding the repair of products, we accept each shop at each shop, so please bring them to each store " GINZA Kanematsu " " POOLSIDE ".
    If you can not come to the store please Contact Us us from each brand site.
Repair days, how much is it?
  1. It varies depending on the repair part etc. For more informationHerePlease refer to the.