User Guide

About aftercare

Care

Leather goods can be used longer and beautiful by regular maintenance.
Regarding how to care for each material, refer to "About care"Please refer to the.

Adjust

Regulation of items purchased at this site is accepted at shops throughout the country, regardless of the brand, so please feel free to bring it to your local store.
Regarding the content of adjustmentAbout adjustment"Please refer to the.
Furthermore, as it is an adjustment while actually seeing your feet and your shoes, we can not accept your adjustment by mailing.
In addition, we can not accept shipping after adjusting the items you ordered, please be forewarned.

Repair

Repair of the items purchased at this site is accepted at shops throughout the country.
Regarding repair content, fee, deposit period, "About repair"Please refer to the.
Homogeneous materials of the same color may not be available. Please note.
If you can not come to the store please contact us from the Contact Us form of the brand.

Please be careful

修理にてヒールの取り替えも承っておりますが、ヒールを取り替える毎に中底の強度は落ちていきます。ヒールが傷む前に、こまめに化粧(トップリフト)をお取り替えされることをお勧めいたします。
靴修理専門店の一部では、化粧(トップリフト)取り替えの際に、ヒールのカットや、サイズの合わない化粧(トップリフト)の取り付けを行っていることがございます。このような修理を行いますと、ヒールの強度が著しく損なわれたり、構造上のバランスがくずれ、ヒール取れやヒール折れにつながる危険性がございます。
Please be sure to tell us your repair.
Please note that we are not responsible for any damage that may be caused by repair or adjustment by another company.

FAQ

I would like to know how to care for shoes and bags
  1. How to care is different depending on the material. Detailed care methodsHerePlease refer to the.
I'd like to make adjustments as the sizes are getting fit
  1. At each store "GINZA Kanematsu" and "POOLSIDE" we are accepting adjustments to shoes with bold widths and shoes that have become familiar and loose.
    We will adjust as you actually see your feet, so we can not accept the adjustment by post.
I want to repair
  1. Regarding the repair of products, we accept each shop at each shop, so please bring them to each store " GINZA Kanematsu " " POOLSIDE ".
    If you can not come to the store please Contact Us us from each brand site.
Repair days, how much is it?
  1. It varies depending on the repair part etc. For more informationHerePlease refer to the.