Privacy Policy

Kanematsu & Co., Ltd

I. Kanematsu Co., Ltd. (hereinafter referred to as "the Company") recognizes the following and positions customer's protection of personal information as one of the top priorities.

  1. We recognize the importance of protecting your personal information.
  2. We are aware of both our liability and responsibilities as a company trusted with management of your personal information.

II. We strive to handle and manage properly personal information as follows:

  1. We collect personal information only after announcing the purpose of use prior to the act of collection.
    • Purposes for which personal information would be used are as follows:
      • To accurately process and manage reservations, orders, deposits, repairs, etc.
      • To communicate information regarding various products, services, and events
    • We will never collect your personal information without your express consent or in a malicious manner.
    • The methods with which we collect your information are as follows:
      • From a customer's card during attendance or a visit of an event, etc.
      • オンライン・ショッピング、スマートフォンアプリ、雑誌通販等をご利用いただいた際に収集させていただく方法
      • From cookies used when you visit our website.
    At that time, we use cookie to collect user's site visit history information (however, information that can identify and identify individuals is not included at all)
    広告配信事業者は 当該Cookieを使用して当社サイトへの過去のアクセス情報に基づいて広告を配信します。
    Users wishing to opt out of this are able to access the advertisement company's opt-out page and disable the use of cookies.
    It is necessary to repeat the opt-out process if one changes browser, deletes cookies, or changes to a new PC.
    Users can opt out of Google's cookies on the advertisement targeting opt-out page. (You are also able to disable third party vendor's cookie usage on the Network Advertising Initiative opt-out page.)
    If the user does not opt out, Google and other third-party companies may use their cookies.
    On the Network Advertising Initiative opt-out website, you can disable some cookies (not all) at once.
    If you would like to disable ad delivery, please visit the opt-out page of the ad delivery company etc. below and configure the disabling settings.
  2. We will only collect your necessary personal information when information is to be collected.
    We collect personal information such as one's name, address, date of birth, telephone number, e-mail address, shoe size necessary for the purpose of use.
  3. We will use and provide personal information only within the range of purpose of use approved beforehand by the customer. If you intend to use or provide personal information outside the scope of the purpose of use, we will confirm the customer beforehand and accept your consent beforehand.
  4. お客様ご本人が、個人情報の改廃等をご希望の場合には、合理的な範囲ですみやかに対応させていただきます。個人情報の開示、訂正、削除、利用停止等をご希望される場合には、ご本人確認等の当社所定の手続に従い対応させていただきますので、当社担当部門あるいは担当店舗の「情報管理者」へご連絡願います。
  5. We will take necessary measures to manage safely your personal information sufficiently.
    • Safety management encompasses taking measures to prevent the leakage, loss, or damage of your personal information.
    • There exist organizational, physical, technological, and human countermeasures to protect your personal information.
    • SSL technology is utilized to protect the transmission of sensitive information such as a credit card number.
    • 万一、お客様の個人情報の漏洩、滅失、毀損、等の事故が発生した場合には当社所定のマニュアルに従い、迅速且つ誠実に対応いたします。
  6. お客様の個人情報を保護するための全社的組織体制を整えております。
    • We have appointed "Personal Information Management Officers" and an established "Personal Information Safety Management Committee" that oversees said management officers.
    • "Personal Information Management Officers" consist of "Information Managers" who are responsible for each department/store's handling of customer personal information.
  7. Even in the case of entrusting personal information to an outside party, we will maintain oversight to ensure proper third-party handling of said information.
    For services such as shipping by mail, we maintain a contract for the protection of personal information and supervise outsourcing parties to prevent any possibility of leakage.
  8. 次の場合を除き、お客様の個人情報を第三者に開示・提供することはありません。
    • When your consent has been obtained beforehand.
    • To comply with the provisions set forth by laws and regulations.
    • 緊急な事案やお問い合わせに対してお客様に連絡する必要がある場合
    • オンライン・ショッピングにてクレジットカード決済(3Dセキュア2.0)を使用される場合
  9. To comply with laws applicable to personal information.
  10. In order to improve the efforts of any of the above sections, reviews will be conducted as needed.

This is the end of this section.