Privacy Policy

Kanematsu & Co., Ltd
"About handling personal information"

I. Kanematsu Co., Ltd. (hereinafter referred to as "the Company") recognizes the following and positions customer's protection of personal information as one of the top priorities.

  1. We recognize the importance of protecting your personal information.
  2. We are aware of both our liability and responsibilities as a company trusted with management of your personal information.

II. We strive to handle and manage properly personal information as follows:

  1. We collect personal information only after announcing the purpose of use prior to the act of collection.
    • Purposes for which personal information would be used are as follows:
      • To accurately process and manage reservations, orders, deposits, repairs, etc.
      • To communicate information regarding various products, services, and events
    • We will never collect your personal information without your express consent or in a malicious manner.
    • The methods with which we collect your information are as follows:
      • From a customer's card during attendance or a visit of an event, etc.
      • From online shopping, magazine mail order data, etc.
      • From cookies used when you visit our website.
    Our website conducts behavioral targeting advertisement (a method of advertisement distribution according to users' site browsing interest information) on specific sites using third-party advertisement programs.
    At that time, we use cookie to collect user's site visit history information (however, information that can identify and identify individuals is not included at all)
    The advertisement distribution company distributes the advertisement based on past access information to this site using the cookie.
    Users wishing to opt out of this are able to access the advertisement company's opt-out page and disable the use of cookies.
    It is necessary to repeat the opt-out process if one changes browser, deletes cookies, or changes to a new PC.
    Users can opt out of Google's cookies on the advertisement targeting opt-out page. (You are also able to disable third party vendor's cookie usage on the Network Advertising Initiative opt-out page.)
    If the user does not opt out, Google and other third-party companies may use their cookies.
    On the Network Advertising Initiative opt-out website, you can disable some cookies (not all) at once.
    If you would like to disable ad delivery, please visit the opt-out page of the ad delivery company etc. below and configure the disabling settings.
  2. We will only collect your necessary personal information when information is to be collected.
    We collect personal information such as one's name, address, date of birth, telephone number, e-mail address, shoe size necessary for the purpose of use.
  3. We will use and provide personal information only within the range of purpose of use approved beforehand by the customer. If you intend to use or provide personal information outside the scope of the purpose of use, we will confirm the customer beforehand and accept your consent beforehand.
  4. If the customer himself wishes to revise or abrog personal information, we will promptly Correspondence within a reasonable range. If you wish to disclose, correct, delete, stop using, etc. of personal information, we will do Correspondence in accordance with our prescribed procedures such as identity verification, so please contact the " Please contact the information manager ".
  5. We will take necessary measures to manage safely your personal information sufficiently.
    • Safety management encompasses taking measures to prevent the leakage, loss, or damage of your personal information.
    • There exist organizational, physical, technological, and human countermeasures to protect your personal information.
    • SSL technology is utilized to protect the transmission of sensitive information such as a credit card number.
    • If in the event of an accident such as the leakage, loss, or damage of your personal information, we will respond both promptly and sincerely according to company protocols.
  6. Our company has an established organizational structure to protect your personal information.
    • We have appointed "Personal Information Management Officers" and an established "Personal Information Safety Management Committee" that oversees said management officers.
    • "Personal Information Management Officers" consist of "Information Managers" who are responsible for each department/store's handling of customer personal information.
  7. Even in the case of entrusting personal information to an outside party, we will maintain oversight to ensure proper third-party handling of said information.
    For services such as shipping by mail, we maintain a contract for the protection of personal information and supervise outsourcing parties to prevent any possibility of leakage.
  8. We will not disclose your personal information to third parties except in the following cases:
    • When your consent has been obtained beforehand.
    • To comply with the provisions set forth by laws and regulations.
  9. To comply with laws applicable to personal information.
  10. In order to improve the efforts of any of the above sections, reviews will be conducted as needed.

This is the end of this section.