User Guide

About the product

Color

Even with the same color name, color taste differs depending on the product, so please be careful.
Depending on the monitor you use, there may be a difference in the color taste on the screen and the color taste of the actual product. Please note.

size

靴・ハンドバッグのサイズの詳細についてはSize ChartPlease refer to the.

Material

For products using natural leather, there may be discoloration, please be careful.
Materials such as sequins and glitter may get sequins when rubbing, peeling off glitter.
In this case, please be aware that we will be unable to repair even with repair.
enamel material is in contact with other materials, color transfer may occur.
Please wrap it with thin paper or cloth bag, and please do not touch other materials.

design

Shoes with decorations such as corsages and ribbons may get hurt if they get caught on walking, so please be especially careful.
In addition, we can hear repairs when decorations are taken or damaged, so please tell us.
Unit sole with integrated heel and (shoe) sole can not be replaced with heel only.
(shoe) sole It will be replaced as a whole and the price will also be high, so we recommend that you frequently replace top lift (the rubber part at the bottom of heel) frequently.
一部のオープントゥやサンダルでは、中底のつま先部分に薄い色やメタリックの革を使用しております。
In the case of such shoes, finger marks may stand out or come off, so we recommend using a commercially available protector etc.

Features in manufacturing process

In the process of molding a flat material into a three-dimensional shoe shape, we fix the material in a last and make it by hand of skilled craftsmen, so "marks of nails when fixing" remains in the heel as a hole I will. Since it is not a defective product, please feel easy.
In addition, products are manufactured by manual work by craftsmen, without relying only on machinery. Therefore, because there may be some differences from the notation size, please be forewarned.

In the case of pumps

For boots

Other

お届けする商品は店舗の在庫よりお探しいたしますので、他のお客様がご試着されている場合もございます。未試着品のお探しは承りかねますので、あらかじめご了承ください。
「お取り扱い上のご注意」のページも合わせてご覧ください。

Frequently Asked Questions

I would like to know a guide for size selection
  1. Estimated sizeHerePlease refer to the.
I would like to know how many European sizes are
  1. About the size tableHerePlease refer to the.
Although it is not on the net, can you buy the product you saw at the store?
  1. I'm sorry, there are items that we do not deal with at our site such as store limited products, some imported goods, small items etc. Please purchase at the shop front.
以前、SHOES CONCIERGEで見た商品が欲しいのだけど、検索しても出てこない
  1. We are sorry, products sold out or posted may not be displayed in search results.
I want to know the store where the product's inventory is located
  1. ご注文詳細画面の「この商品の取り扱い店舗」にてご確認いただけます。
    Since the products of this site share inventory of the store, there is a possibility of the sold out or the reservation item at the store even in the notation with stock, so please be forewarned.
About re-arrival
  1. Regardless of the presence or absence of re-arrival of goods, depending on the product, please Contact Us after specifying the product number, color, material and size.
I want insole
  1. When ordering, if you can describe as "Sushi bundled hope" in the comment field I will put up.
There is a hole in the heel part of both feet. I want to return for defective goods
  1. In the process of manufacturing shoes, to fix the leather to the last , it is a hole that can be made when striking a nail. Please do not worry because it is not a defective product.
How long does this product go?
  1. I'm sorry but there are individual differences in feel and appearance, so I can not answer certainly.
    We will advise you for reference level.
This product looks whitish when looking at the screen, but what color is it?
  1. I'm sorry but there are individual differences in how I feel the color, and how I see it depends on the monitor you use, so I can not answer certainly.
    We will advise you for reference level.
I usually wear 23.0 cm, which size should I buy here?
  1. I am sorry, I can not do a detailed answer unless you actually see your feet.
    We will advise you for reference level.
    (Since comfort will change according to brand, design and materials etc, shoes that are worn usually, so please note beforehand)
I bought two pairs with different brands, but the size feeling is different. Which one is not the right size?
  1. We manufacture products of any brand in the same size as indicated.
    As comfort differs not only from the brand but also from last design, design, materials, please be forewarned.
Buy 22.5 cm items. I measured 23.0 cm when measuring the (shoe) sole thought that it was big. Is it a defective item?
  1. The size of the notation is not the actual size of the shoe but the size of the foot worn by the shoes so it is not a defective product, so please understand.
    Adjustments are accepted at nearby stores, so please use it by all means.
What is the order handling?
  1. Regarding order shoes (bag), we are accepting at GINZA Kanematsu Ginza 6-chome main store · coutureier.
    For more informationHerePlease refer to the.