User Guide

About delivery

Regarding delivery

We will deliver the items you ordered from stores with stock.
When ordering multiple items, it may be delivered separately from different stores depending on stock status.
In that case, please acknowledge that the product may arrive on a different day. In addition, shipping fee will be charged only once.

About shipping company

Product will be delivered in Yamato Transport.
Specification of the delivery company is not received, so please be forewarned.

About delivery date / time zone specification

We do not accept designation of delivery date (including designation of "arrival wish after ◯ month ◯ days" etc.) on this site.
You can choose the time zone from the following time zone. (Please be careful as it is not specified at the time)

  1. in the morning
  2. 14: 00 - 16: 00
  3. 16: 00 - 18: 00
  4. 18: 00 - 20: 00
  5. 19: 00 - 21: 00
About secure and convenient reception service "Kuroneko Members"

Offered by Yamato TransportKuroneko MembersIf you register on SHOES CONCIERGE, it will be very convenient to receive the item you purchased, so please use it.

Shipping fee

You will be charged 660 yen(tax included) nationwide.
An additional 330 yen(tax included) will be charged as a cash-on-delivery commission.

Receiving over the counter

We can not accept receipt at the shop front of products ordered with SHOES CONCIERGE, so please be forewarned.

About delivery to overseas
  1. 申し訳ございませんが、直接海外への配送は承りかねます。

FAQ

How much is the shipping fee?
  1. The shipping fee is 660 yen(tax included) nationwide for each order.
    For more informationHerePlease refer to the.
How much is the cash on delivery commission?
  1. The COD fee is 330 yen(tax included).
I want to deliver to other than the registered address
  1. Delivery of goods is possible except for registered addresses.
Is it possible to receive it at the store?
  1. We are sorry, we can not accept delivery at the store.
Can I close the business office?
  1. We are sorry, but we can not accept sales office stops.
    When you wish to close office, sorry to trouble you, but please contact the shipping company directly from the customer.
Where is the shipping company
  1. I will deliver it by YAMATO TRANSPORT.
I would like to specify a shipping company
  1. We are sorry, we can not accept delivery company designation.
How long will it take from order to arrival?
  1. It depends on the availability of goods, the region of the addressee.
    As a rule of thumb, if there is stock in the shipping available store, it will be shipped the day or next business day.
    There are cases where products are moved between shops, but in that case we have received about 2 ~ 7 business days.
Can I specify the delivery time / delivery date?
  1. You can choose the delivery time zone when ordering. Please understand beforehand that it may not be delivered as specified according to region, time and traffic conditions.
    I'm sorry, designation of delivery date can not be accepted.
    Since we have informed you of the shipping company and Contact Us number by e-mail after completing shipment, please contact directly the shipping company from the customer although sorry for your delivery date.
I want to check the date of arrival (after shipping)
  1. We will send you an e-mail containing shipping company and slip number when the shipping procedure of the item is completed.
    For detailed arrival date, you can check it there.
I want to know the delivery slip number
  1. We will send you an e-mail containing shipping company and slip number when the shipping procedure of the item is completed.
It does not come out even if I search the delivery slip number of the sent mail
  1. We will send you an e-mail containing shipping company and slip number when the shipping procedure of the item is completed.
    Depending on pickups, it may take up to one day for reflection to reflect, so please check the time again in that case.
I ordered multiple but only a part did not arrive
  1. In case of ordering multiple items, we may ship separately according to stock status.
    In addition, we will only send items with stock if some items are sold out.
    In that case, we will send "partial product sold mail", please check.
Although we ordered multiple items, only a part of them are listed in "Ready to deliver"
  1. In case of ordering multiple items, we may ship separately according to stock status.
    In that case, we will deliver from the prepared items, so there may be cases where there is only a partial description in the mail.
Product was returned because of long absence
  1. If you do not receive it for a while after shipping the item, the item will be returned to us as a long-term absence.
    In that case we will not receive another delivery.
    Please be sure to accept the items you ordered.
Is gift wrapping possible?
  1. Gift wrapping is also available free of charge. For details of wrapping packagingHerePlease refer to the.
I want you to send a shopper (handbag) together
  1. Normally, shoppers are handed out only at the store, but if you need shoppers with gifts etc., please enter it so when ordering.
Items different from orders arrived
  1. I'm sorry for the inconvenience.
    We will look for products and will exchange, so please contact us.
    When products are sold out, we will only accept returns.
A defective item arrived
  1. I'm sorry for the inconvenience.
    We will look for products and will exchange, so please contact us.
    When products are sold out, we will only accept returns.